Relay Panel Join the waitlist
Pricing

You pay for the people who answer customers

A seat is somebody who reads and sends. Not everyone with a login, not every contact in your store, and not every conversation you have. Each company is billed on its own, so running two shops is two subscriptions and neither subsidises the other.

Save up to 39%

Relay Desk

The whole helpdesk. Every channel, every screen, every app — with the assistant switched off.

US$49 / seat / month

Billed yearly at $588 per seat.
$79.99 month to month — you save $371.88 a seat, 39%.

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  • Everything, at every size
  • Email, the chat widget and as many contact forms as your site needs, all landing in one inbox
  • Your WooCommerce orders, customers and catalogue, on the thread you are reading
  • Build an order, send the shop’s own payment link, and re-check shipping later
  • Business hours, statutory holidays and away messages that tell the truth
  • Macros, internal notes, assignment, snooze and departments
  • Mac, iPhone and the web — the same inbox, with push
  • Want the assistant on this plan? Bring your own Anthropic key and pay Anthropic directly, at cost

Relay Desk AI

The assistant

Everything in Relay Desk, and an assistant that answers from your own store — on our key, with nothing for you to set up.

US$99 / seat / month

Billed yearly at $1,188 per seat.
$119 month to month — you save $240 a seat, 17%.

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  • Everything in Relay Desk, plus
  • Answers grounded in your own pages, policies and catalogue — or it does not answer
  • Drafts held for approval, or sent straight out. Your choice, per company
  • It learns from the conversations a person had to rescue
  • It shows you what it could not answer, clustered — twelve people asking one thing is one row
  • It never issues a refund and never prices freight. Those are not settings
  • We provide the key. Nothing to open, nothing to paste, no Anthropic account to hold
  • Up to $50 of model usage a month, per company, included in the price
  • At the ceiling it hands conversations to a person rather than answering worse — and never quietly bills you more

Enterprise

More stores, more seats, or requirements that need a conversation rather than a checkout.

Let’s talk

Tell us what you are running and we will price it properly.

Contact us
  • Where a plan stops fitting
  • Several companies under one agreement, billed together
  • Invoicing and purchase orders instead of a card
  • Help moving off whatever you are on now, including your history
  • A named contact, and an answer from a person who built it

Fourteen days free on either plan. A card is taken when you start and nothing is charged until the trial ends.

True on both plans, at every size

There is no tier where the product is worse at its job.

  • Every feature at every size. No plan where the assistant is dumber, the inbox is smaller, or a channel is held back
  • No per-conversation charge. What you pay us is per seat and does not move with how busy you are
  • Unlimited customers and conversations. You are billed for your team, not for how many people write to you
  • Your data is yours, exportable, and deleted when you leave
  • No merchant can delete their own account. Closing goes through a person, so nobody loses a company by clicking twice
  • Cancel whenever. A cancelled subscription drops back to Relay Desk rather than locking you out of your own inbox
How the model is paid for. We do not bill per answer, and we do not add a margin to what the model costs. On Relay Desk AI the key is ours and up to $50 of model usage a month is included — at that ceiling the assistant stops drafting and hands conversations to a person, rather than answering worse or running up a bill you did not agree to. On Relay Desk you can bring your own Anthropic key and pay Anthropic directly, at cost. Either way, what you pay us is per seat and does not move with how busy you are.

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You will get one email when signups open. No newsletter, no drip sequence, no reselling your address.

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